Help & Support
Is it free to sign up on Noctre?
Yes, signing up is completely free and you won't be charged for keeping your account active.
What payment methods do you offer?
You can pay via Credit Card (Visa, Mastercard, American Express, UnionPay, JCB, Discover, Diner's Club) or POLi (NZ Only). More payment methods will be available in the near future.
When will I receive my game?
Your purchased key will be available immediately in most cases. If there is an issue with providing your key, you will be able to track your order from My Account page.
Pre-orders will be available on the release date, unless stated otherwise.
Where do I find the keys to my games?
All your games and keys can be managed from My Account at any time.
How do I redeem / activate my game?
How do I redeem my key on Steam?
How do I redeem my key on Epic Games?
How do I apply a promo code?
The game I'm looking for is not available on Noctre. How can I let you know?
We are actively and regularly adding games to our store including new releases and the most famous and loved titles and franchises. Feel free to let us know anytime if there is a game you can't find and we will do our best to add it to our growing catalogue.
What consoles and platforms are the games you sell for?
Currently, all our games are for PC only.
The majority of games will be activated on Steam and a growing number of games on Epic Games.
The platform is listed on the product page of the game.
Is your customer support available 7 days a week?
Of course. We are available every single day of the week during most parts of the year. All queries will be dealt with very seriously as soon as possible.
Help! My key does not work, what options do I have?
Please contact us as soon as possible so we can investigate any issues.
Can I get a refund?
Yes, it is possible to get a refund as long as your key has not been revealed. Please view our Refund Policy for more information.
My order has been flagged for manual authorisation. What does this mean?
In most cases, your purchased game will be available immediately. Less than 1% of orders are flagged for manual authorisation.
If your order is 'Under Review', this means our automated system has flagged your order for manual authorisation. This is an additional security check which requires a staff member to further review your order.
This additional step plays a key role in helping us prevent fraud which ultimately leads to a more secure shopping experience for you and our customers.
Manual authorisations are often completed within an hour, but could take anywhere up to 24 hours. If your authorisation has taken longer than 24 hours, please contact us and let us know.
What is the age verification check and what does it mean?
When available, our products will display an age verification check and age rating label on the product page. These age ratings provide guidance to customers and parents in particular, to help them decide whether or not a product is suitable for a child. We provide age ratings where it is available to us. If a game is not rated, then please use your own judgement for suitability.
Feel free to review the official age rating organisations for guidance:
- NZ - Office of Film and Literature Classification Video Game Rating System: https://www.classificationoffice.govt.nz/
- AU - Australian Classification Board: https://www.classification.gov.au/
- EU - Pan European Game Information: https://pegi.info/
- US - Entertainment Software Rating Board: https://www.esrb.org/
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